Refund policy

When you place an order with Brodericks Sound & Lighting T/A Broderick's Music, we'll send you an email confirming receipt of your order along with the order details. This confirmation is not an acceptance of your order, it's simply an acknowledgement that we've received it.

Your order represents an offer to purchase, which we accept when we send you a Fulfilled / Dispatch Confirmation Email. Our acceptance is complete at the moment that email is sent. Any items on your order not confirmed as dispatched in that email do not form part of the contract.

Cancelling Your Order

Payment is taken at the time your order is placed. If you need to cancel or change an order, please contact us as soon as possible at info@brodericksmusic.com. If the order hasn't yet been dispatched, we'll do our best to cancel it and issue a full refund.

If your order has already been dispatched before we're able to cancel it, you'll need to follow our returns process once the item arrives, see below. In this case, return transportation costs are payable by you. 

Orders cannot be cancelled once goods have been altered in any way from their original condition, though we'll always try to accommodate our customers where we reasonably can.

If you have any concerns about a charge on your order, please contact us directly first, we're always happy to help resolve issues quickly.

Cancellation

Under EU and UK distance selling regulations, you have a legal right to cancel your order within 14 working days of receiving your goods.

Returned goods must be in their original, unused condition and packaging. You're welcome to return an item yourself, or contact us and we'll arrange collection. The average collection charge is €25. 

This guarantee does not apply to:

• Goods have been taken out of original packaging
• Goods/Instruments such as in-ears, Tin Whistles, Recorders, or any item that comes into contact with mouth, nose and ears. 

Returns & Refunds

Refunds are issued using the same method originally used for payment. Card refunds are processed immediately on our end and typically appear on your statement within 3-5 working days.

Goods that have been altered in any way from their original condition cannot be returned under our 14-Day Returns Guarantee. Goods cannot be returned as faulty if a specific defect was disclosed to you at the point of sale.

Faulty Goods

Separately from your right to cancel, all goods must be of satisfactory quality, fit for purpose, and as described, as protected under Irish and UK consumer law. This protection applies regardless of our 14-day guarantee and can extend well beyond it.

Within 28 days of delivery, we'll arrange collection and replacement of faulty goods. After 28 days, we'll arrange for the goods to be returned to the manufacturer for repair under the terms of the manufacturer's warranty, or handled in line with your statutory rights. This policy doesn't apply where the fault results from misuse or from alterations made to the goods.

Software, hardware including software, and audio/video content (CDs, DVDs) cannot be refunded once opened, Goods/Instruments such as in-ears, Tin Whistles, Recorders, or any item that comes into contact with mouth, nose and ears, except where faulty. If you need further clarification on returns for these items, please email info@brodericksmusic.com.