FAQs
1/ Where are we located?
A: We are based in Kilkenny City for more then 30 years. You will find us at New Building Lane, Gardens, Kilkenny R95 DX7W.
2/ What are the opening times?
A: We're Open
Monday to Friday: 10am - 1pm & 2pm - 5:30pm
Saturday: 10am - 1pm & 2pm - 5:00pm
3/ Do you offer international shipping?
We currently don't offer international shipping through our online store, but please contact us directly, as we may be able to arrange delivery with a price quote. Customers outside the EU are responsible for their own import duties and other charges. To enquire, email us with the item you're interested in and your delivery address. Please note we do not quote for bulk orders.
4/ What is your return policy?
We offer a 14-day return policy on unused products in their original packaging. Visit our Returns & Exchanges page for more details.
5/ Do you offer product warranties?
Yes, most of our electronic products come with a standard manufacturer's warranty. The length and coverage vary by product.
Have more Questions?
Q: How Do I Change Or Cancel My Order?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at info@brodericksmusic.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: My Shipment Was Damaged, What Can I Do?
Please email us at info@brodericksmusic.com immediately after receiving your order. Send photos of the damaged item and packaging, along with your order number.
Q: Gear Was Missing From My Order, What Can I Do?
A:Please email us at info@brodericksmusic.com immediately after receiving your order, along with your name and order number.
Q: Where Is My Package?
Once your order has been dispatched, we'll send you a confirmation email, which will include tracking details where available from our courier. Standard orders typically arrive within 3-5 working days of dispatch.
If you haven't received a dispatch email, or your order hasn't arrived within the expected timeframe, get in touch with us at info@brodericksmusic.com and we'll look into it for you.
Q: How Do I Start A Return?
Email us at info@brodericksmusic.com with your order number and the item you'd like to return, within 14 days of receiving your order. We'll confirm the next steps and the return address with you.
Please make sure the item is unused and in its original packaging. Note:You're responsible for the cost of return postage unless the item is faulty. Customised or special-order items can't be returned unless faulty.
Q: How Can I Exchange A Product?
Email us at info@brodericksmusic.com with your order number and the item you'd like to exchange, within 14 days of receiving your order. Let us know what you'd like instead, and we'll confirm availability and next steps with you.
Please make sure the item is unused and in its original packaging where possible. You're responsible for the cost of return postage unless the item is faulty. If there's a price difference between the original and replacement item, we'll arrange payment or a refund of the difference.
Q: How Long Does It Take For A Return To Process?
Once we receive your returned item, we'll inspect it and process your refund within 14 days. Refunds are issued to your original payment method, though your bank or card provider may take a few additional days to show it in your account.
This website was supported by Local Enterprise Office Kilkenny under the Grow Digital Voucher, funded by the Government of Ireland
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