FAQs
1/ Where are we located?
A: We are based in Kilkenny City for more then 30 years. You will find us at New Building Lane, Gardens, Kilkenny R95 DX7W.
2/ What are the opening times?
A: We're Open
Monday to Friday: 10am - 1pm & 2pm - 5:30pm
Saturday: 10am - 1pm & 2pm - 5:00pm
3/ Do you offer international shipping?
We currently don't offer international shipping through our online store, but please contact us directly, as we may be able to arrange delivery with a price quote. Customers outside the EU are responsible for their own import duties and other charges. To enquire, email us with the item you're interested in and your delivery address. Please note we do not quote for bulk orders.
4/ What is your return policy?
We offer a 14-day return policy on unused products in their original packaging. Visit our Returns & Exchanges page for more details.
5/ Do you offer product warranties?
Yes, most of our electronic products come with a standard manufacturer's warranty. The length and coverage vary by product.
Have more Questions?
Q: How Do I Change Or Cancel My Order?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at info@brodericksmusic.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: My Shipment Was Damaged, What Can I Do?
Please email us at info@brodericksmusic.com immediately after receiving your order. Send photos of the damaged item and packaging, along with your order number.
Q: Gear Was Missing From My Order, What Can I Do?
A:Please email us at info@brodericksmusic.com immediately after receiving your order, along with your name and order number.
Q: Where Is My Package?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: How Do I Start A Return?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: How Can I Exchange A Product?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
Q: How Long Does It Take For A Return To Process?
A:We are unable to guarantee an order can be modified or canceled after it has been placed. Please email us at maximize@gmail.com immediately after placing your order and we will let you know promptly (within 24 business hours) if we are able to cancel or modify your order.
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