Payment
Payment in full must be received in full before any goods can be dispatched.
This does not affect your statutory rights.
Privacy Policy
Your e-mail address must be valid. We use e-mail for communication purposes (order notifications, etc).
Therefore, it is essential to provide a valid e-mail address to be able to use our services correctly. All your private data is confidential. We will never sell, exchange or market it.
Delivery
Responsibility for ownership of the goods passes to purchaser once we have delivered them.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours. A signature at this address will be required.
The charge for delivery will be shown at the final checkout stage before final submission. Unfortunately BRODERICK'S MUSIC cannot guarantee delivery times or dates. The delivery charge shown is a standard charge and does not constitute a guarantee of delivery date from the time you have placed an order.
All delivery times and dates are subject to stock availability and backlog. Unfortunately BRODERICK'S MUSIC can in no circumstances therefore compensate for delayed orders.
Damages/shortages must be notified within 3 working days of delivery.
This does not affect your statutory rights.
Our contract
When you place an order to purchase a product from BRODERICK'S MUSIC, we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). Until the D.C.E is sent all offers are 'invitation to treat' only.
That acceptance will be complete at the time we send the D.C.E to you. Any products on the same order which we have not confirmed in a D.C.E to have been dispatched do not form part of that contract.
Cancellation procedure
You are free to cancel any order before payment has been taken free of charge.
Cancellation requests must be sent to info@brodericksmusic.com
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition. But we will always try to accomodate our customers.
This does not affect your statutory rights.
30 Day Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods purchaced online can be returned for any reason within 30 working days for a refund, less carriage costs.
Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is €25
Please note that this Money Back Guarantee does not apply to software that has been opened (see below) or hardware that includes software as part of the package, where the software component has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturers warranty. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.
Orders for software products or hardware that includes software as part of the package cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further clarification is required on our Returns Policy regarding software and audio/video content, please email: info@brodericksmusic.com